Refund Policy: Your Guide to Hassle-Free Refund
Welcome to ExcelDisc.com. We value your satisfaction and strive to provide the best shopping experience. Please review our Refund and Return Policy below, which outlines the terms and conditions for returns and refunds.
- Eligibility for Returns -- Original Condition: To be eligible for a return, items must be in their original condition, unused, and in the same packaging as received. This includes all accessories, manuals, and any free gifts that accompanied the purchase.
- Return Period -- Items must be returned within 30 days from the date of purchase.
- Approval Process -- All returns are subject to approval. Please contact our customer service team to initiate a return request. Once approved, you will receive further instructions on how to return your item.
- Refund Process -- Refund Amount: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will incur a 35% reduction in the original purchase price as a restocking fee.
- Refund Method -- Refunds will be processed using the original payment method. Please allow a reasonable period for the refund to appear in your account, typically within 7-10 business days, depending on your payment provider.
- Non-Refundable Items -- Some items, such as digital downloads, personalized products, and final sale items, are not eligible for return or refund. Please check the product description and terms before making a purchase.
- Return Shipping -- Customer Responsibility: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method and purchasing shipping insurance to ensure safe delivery.
- Return Address -- Please contact our customer service team to obtain the return address and any specific instructions for returning your item.
- Shipping Charges -- Charges: All shipping charges incurred for returns are the responsibility of the customer and will not be reimbursed by ExcelDisc.
- Damaged or Defective Items -- If you receive a damaged or defective item, please contact us immediately. We will provide a replacement or refund at no additional cost to you upon verification of the issue.
