Product Conditions: What You Need to Know

We understand that when you shop, you want clear information about the condition of the products you're considering. Here's a breakdown of our product conditions

  1. Brand New -- Sealed and packaged in original retail packing. Warranty: 12 Months (unless otherwise stated).
  2. Refurbished -- Restored to like-new condition, having undergone thorough cleaning and repairs. May be refurbished by the original manufacturer or retailer. Factory refurbished items restored by the original manufacturer. Certified refurbished items may be certified by the manufacturer or a third party. Warranty: 3 Months (unless otherwise stated).
  3. Open Box -- Often unused returns or demo models from retail locations. Products may have been removed from packaging but are in excellent working condition. Offers significant discounts while functioning as new. Warranty: 3 Months (unless otherwise stated).
  4. Used -- Previously used items with varying degrees of wear. Condition varies, and careful inspection before purchase is advised. Warranty: No Warranty on used items (unless otherwise stated). We're committed to transparency, ensuring you make informed choices. Please note that warranty durations vary based on product condition and may be subject to change. Your satisfaction is our priority, and if you have any questions about our products, conditions, or warranties, feel free to reach out to our Customer Service team.


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Contact with us

Please feel free to reach out to us with any questions or concerns. We appreciate your feedback!

Dubai Office - Al Nahdha Street - Khalid Bin Al Waleed Rd
Dubai, United Arab Emirates (UAE)
+971 58 832 3194 | +971 56 730 3556 | +971 56 721 4648
ExcelDisc LLC - 35111 Newark Blvd - Ste F PMB 5111
Newark, CA 94560, United States of America (USA)
+1 (510) 298-7909